crickex group Privacy Policy

1 Introduction and Scope

Protecting the privacy of every person who uses the crickex group website (https://crickexgroup.cam) and all related services is one of our primary responsibilities. This Privacy Policy explains what information crickex group collects, why it is collected, and how that information is used and kept secure.

This policy applies to all registered users and unregistered visitors of crickex group. When you read our Terms and Conditions, this Privacy Policy applies alongside them, as both documents together form the complete framework of our relationship with users. By using the platform, you consent to this Privacy Policy.

crickex group provides services only to individuals aged 21 and above. If any minor's information is collected unintentionally, it will be deleted immediately.

2 Types of Collected Information

2.1 Information You Provide Directly

During registration or account management, you provide the following information yourself:

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form; never kept in plain text)
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay number, or bank account details

2.2 Automatically Collected Information

When you use the site, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, links clicked, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity logs — bet amounts, outcomes, transaction history

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify certain information about you from trusted third parties. This information is linked directly to your account and kept under the same security policy.

3 Purpose of Data Collection

crickex group collects and uses your information for the specific purposes described below:

• Account Management: To handle registration, verify login, and maintain account security.
• Service Delivery: To effectively operate sports betting, casino games, and other entertainment services.
• Financial Transaction Processing: To properly complete deposits and withdrawals and to maintain transaction history.
• Identity Verification: To confirm user identity as part of anti-money laundering and fraud prevention measures.
• Customer Support: To verify your account information when providing assistance through 24/7 live chat and email.
• Bonuses and Promotions: To correctly deliver applicable offers such as welcome bonuses or VIP benefits.
• Responsible Gaming: To identify unusual usage patterns and maintain a responsible gaming environment.
• Legal Compliance: To comply with applicable laws, regulations, and guidelines.

4 Information Disclosure and Third Parties

crickex group never sells your personal information to third parties for commercial purposes. However, your information may be shared with specific parties in the following circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, fraud detection, and technical infrastructure management. These partners are given only the information necessary to complete their designated tasks and may not use it for any other purpose.

4.2 Legal Obligations

If information must be disclosed as part of a court order, government investigation, or other lawful legal process, crickex group is required to provide that information in accordance with applicable law.

4.3 Group Companies

crickex group's parent organization or affiliated companies may have limited access to certain information for service improvement and business operations — however, such access is always subject to the terms of this Privacy Policy.

5 Cookies and Tracking Technologies

The crickex group site uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as keeping your login session active, managing security tokens, and remembering your preferred language and account settings.

5.2 Analytics Cookies

These cookies help us understand which pages are viewed most, where users spend more time, and which services are used most. We use this information to improve service quality.

5.3 Cookie Controls

You can limit or disable cookie acceptance by changing your browser settings. Please note that disabling essential cookies may cause some basic site functions to not work properly.

6 Data Security Measures

To protect your personal and financial information, crickex group has adopted industry-standard technical and organizational measures:

• SSL Encryption: All data transfers on the site are secured with SSL/TLS technology.
• Data Encryption: Sensitive information stored in the system is kept in encrypted format.
• Access Controls: Only authorized staff can view user information for specific required purposes.
• Regular Security Reviews: Regular security audits are conducted to address cyber threats.
• OTP Verification: Mobile OTP-based two-step verification is used for sensitive transactions.

However, no organization can guarantee that data transmission over the internet is completely secure. Although we make every effort, we cannot promise to reduce the risk of a cyber attack to zero.

7 Data Retention Period

crickex group retains necessary information while your account is active. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• To meet legal obligations — typically 5 to 7 years
• To assist investigations in cases of fraud or disputes
• To meet statutory requirements for retaining financial transaction records

Once the defined retention period has passed, your information is securely deleted or anonymized.

8 User Rights

crickex group recognizes the following rights of users over their own personal information:

8.1 Right to Access

You may request a copy of the information we hold about you. Contact our customer support to do so — we will respond within 30 business days.

8.2 Right to Correction

If there is incorrect or incomplete information in your account, you have the right to request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you may request that processing of your information be limited, although this may affect the availability of some services.

9 Responsible Gaming and Data Use

As part of our Responsible Gaming program, we analyze data on users' gaming behavior. The purpose of this analysis is to identify unusual or harmful gaming patterns and to contact the relevant user if needed. Information collected for this purpose is never shared with advertisers.

crickex group believes that protecting user data plays an important role in building a responsible gaming environment. We are committed to keeping your gaming experience secure and enjoyable.

10 Third-Party Links

The crickex group platform may have connections to game studios or payment service providers. These third parties have their own privacy policies that are outside our control. You are advised to read their own policies before using their services.

11 Protection of Minors' Data

crickex group explicitly does not provide services to anyone under the age of 21 (21+ only). Age is verified during the registration process. If a minor's information enters our system for any reason, it will be deleted immediately upon coming to our attention and the associated account will be closed.

12 Policy Changes and Updates

crickex group reserves the right to change this Privacy Policy at any time. For significant changes, registered users will be notified by email or through a notice on the platform. Continuing to use the site after any changes means you have accepted the updated policy.

For any questions about our services, visit our Frequently Asked Questions (FAQ) page — you will find answers to common questions about accounts, payments, and bonuses.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following: